CashNova – Privacy Policy
CashNova (hereinafter referred to as "we") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile applications and services. By downloading and using CashNova, you agree to the practices described in this policy.
1. Information We Collect
When you use our services, we may collect the following types of information:
Personal Information
This application collects personal information primarily for account registration, identity verification, credit assessment, and personalized services. Before you apply for a loan, we need to collect basic information such as your name, ID number, and mobile phone number through a form to comprehensively assess your loan eligibility and credit risk, thereby providing you with an appropriate loan amount and interest rate. Based on this information, we can also recommend personalized loan products and promotional activities according to your needs. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.sarolloan.com, and will be immediately deleted or anonymized.
Location Permissions
CashNova only provides loan services to Bangladeshi citizens within Bangladesh. This information is used to assist in risk assessment, ensure service coverage, and provide services in specific locations. We use geolocation technology to obtain your approximate location, verify that your application location matches your permanent residential address, and prevent fraud. Location information is collected only in real time when you use the relevant features. All collected information is stored and uploaded to our server (https://api.sarolloan.com) using advanced encryption technology, and is subsequently deleted or anonymized immediately.
Camera Permission
Camera permission is primarily used for identity verification when applying for a loan. During the identity verification process, you may take a photo of your face or ID card to compare with the submitted identity information to ensure its authenticity. Using the camera requires your authorization, and the data taken will be encrypted and stored. All collected information is stored and uploaded to our server (https://api.sarolloan.com) using advanced encryption technology, and is subsequently deleted or anonymized immediately.
App List Permission
We need to obtain information about the apps installed on your device, but we do not access system apps. This data is used to analyze your current financial habits and, in conjunction with our products, to provide you with more personalized loan products. While ensuring your ability to repay the loan, we will strive to improve your credit score. We also identify high-risk apps that may jeopardize security to protect the data and financial security of both parties. All collected information is stored using advanced encryption technology and uploaded to our server: https://api.sarolloan.com, where it is then immediately deleted or anonymized.
Emergency Contact Information
When applying for a loan, you can choose to automatically fill in emergency contact information using numbers from your phone's address book, saving you the trouble of manual input. If we are unable to contact you using the contact methods you provide (for example, in an emergency such as a late payment), we will attempt to contact you using your emergency contact information. This helps us determine if you are experiencing difficulties, such as a payment institution error report or network outage, or if you are facing financial hardship. Our customer service team will provide assistance as needed. This information also helps us assess your credit risk based on your social connections. You can also choose to manually enter emergency contacts, which will not affect the loan application process. All collected information is stored using advanced encryption technology and uploaded to our server: https://api.sarolloan.com, where it is then immediately deleted or anonymized.
SMS Information
To ensure applicants are genuine users and prevent loan fraud, CashNova needs to access some users' SMS messages. This information is primarily used to determine whether a user is using a legitimate device for independent loan transactions, and whether there are multiple loan transactions from the same device and number, which could be flagged as loan fraud. CashNova also actively complies with Google's user privacy policy and only collects the following financial information: [ [টাকা,অভিনন্দন,টাকাসমন্বয়,ট্রানজ্যাকশন,সফল,received,txnid,taka,uddokta,deposit,Debit,Credit,fee,BDT,Balance,Tk,cash,amount,TrxID,bKash,transaction,ref,account,money,loan,deducted,win,A/C,payment,fee,bill,purchase,atm,wallet] This information will be used to assess the user's financial situation, and the credit model will grant an appropriate credit limit based on the user's financial activities. The collected information will be encrypted and uploaded to the server: https://api.sarolloan.com, and will be deleted periodically.
Device Information
We collect device information, including device model, operating system, IMEI, and MAC address, to ensure the application functions properly and optimize the user experience. For example, device model and operating system information can help us resolve specific compatibility issues. IMEI and MAC addresses are used to uniquely identify devices and prevent security risks, such as the same device submitting multiple loan applications. This information is not combined with your sensitive personal information and is used solely for technical support and security purposes. The collected information will be stored using advanced encryption technology and uploaded to our server: https://api.sarolloan.com, and then immediately deleted or anonymized.
How we use your personal information:
Provide loan services: Use your personal information for core business processes such as loan application review, approval, issuance, and repayment management. For example, evaluate the loan amount and interest rate based on the income and credit information you provide, and use your bank account information to issue loans and automatically deduct repayments.
Personalized services and recommendations: Provide you with personalized loan product recommendations, promotional event notifications, and related financial service information based on your personal information and usage behavior. For example, based on your past loan preferences and repayment records, recommend new loan products that better meet your needs or adjust the amount and term of existing products.
Service improvement and optimization: Analyze your personal information and usage data to improve the application's functions, interface design, operation procedures, etc., and enhance user experience. For example, by analyzing the functional modules that users frequently operate and the problems they encounter, we can optimize and upgrade the application in a targeted manner.
Security and risk prevention: Use your personal information for identity authentication, anti-fraud monitoring, and to ensure the network security of the application. For example, identify abnormal login and operation behaviors through device information and behavior patterns to prevent account theft and fraud.
How we protect your personal information
Security technical measures: We use a variety of security technical means to protect your personal information, including but not limited to data encryption (such as SSL encryption technology to protect data transmission security and encrypt sensitive information for storage), access control (setting strict user authority management to limit employees and third parties' access to data), firewall settings (preventing external illegal network access), etc.
Personnel management measures: Conduct strict background checks and authority management on employees involved in the processing of your personal information, sign confidentiality agreements, and conduct regular data security and privacy protection training to improve employees' security awareness and compliance operation level.
Emergency response measures: Develop a complete data security incident emergency plan, and when security incidents such as data leaks occur, be able to quickly activate the emergency response mechanism, take measures to reduce losses, and promptly notify you and relevant regulatory authorities in accordance with laws and regulations.
Security vulnerability management: Regularly scan and repair security vulnerabilities in applications and systems, follow up and apply security patches in a timely manner to ensure the security and stability of the system.
Your rights
Access, correct and update your personal information: You can query and modify the personal information you provide, such as name, contact information, residential address, etc., through the relevant functional modules such as "Personal Information Management" or "Settings" in this application. The query operation will be displayed in real time, and the modification operation will usually take effect immediately after you submit it successfully, but some information may be delayed for a short time due to system synchronization and other reasons.
Obtain a copy of your personal information: You have the right to obtain a copy of your personal information in this application. You can contact our customer service team and apply for a copy of your personal information in accordance with the guidelines and procedures we provide.
Delete your personal information: In compliance with laws and regulations, such as our processing of your personal information violates laws and regulations or exceeds the agreed purpose and scope, you can request us to delete your personal information through the feedback channels in this application or contact customer service. We will delete the relevant information as soon as possible after verifying your identity and request, except where otherwise provided by laws and regulations or we need to retain some information for legitimate business records, compliance reports and other purposes.
Change the scope of your authorization or withdraw your authorization: You can choose to close some or all device permissions at any time, such as camera, photo album, location access permissions, etc. in "Settings - Privacy Settings" in this application or in the system permission management of the device, so as to refuse us to collect your corresponding personal information. You can also withdraw your authorization for us to process certain personal information through specific operation paths (such as finding relevant options on the privacy policy page in the application). However, please note that withdrawing authorization may affect your continued use of certain functions of this application.
Account cancellation by the subject of personal information: If you need to cancel your CashNova account, you can submit a cancellation application through the "Settings - Account Management - Account Cancellation" function in this application. Before you cancel your account, please ensure that you have settled all loan payments and there are no unprocessed business matters. After receiving your cancellation application and verifying the relevant information, we will cancel your account in a timely manner in accordance with the requirements of laws and regulations, and delete or anonymize your personal information.
How we handle information of minors
Our services are only for adults. If we find that a minor provides us with personal information and applies for a loan without the consent of his/her guardian, we will reject the loan application and delete the relevant information in a timely manner. If you are the guardian of a minor and find that a minor provides us with personal information, please contact us in a timely manner and we will assist you in handling relevant matters in a timely manner.
How to update this policy
We may update this privacy policy based on business development, changes in laws and regulations or other needs. The updated privacy policy will be posted in a prominent position in this application and notified to you in an appropriate manner (such as push notifications, pop-up prompts, etc.). After the privacy policy is updated, if you continue to use this application, it means that you have accepted the updated privacy policy.
How to contact us
If you have any questions, comments or suggestions about this privacy policy, or if you encounter problems related to personal information protection during the use of this application, you can contact us in the following ways:
Customer service email: cashnova@gmail.com